FAQ
Is it manadatory to have an account on your website?
No. Login is not mandatory to make a purchase on koshdigital store. However, subscribing to our newsletter will help us to keep you updated on the offers.
Is there any additional charges for digital downloads?
There are no hidden charges when you make a purchase with us. The price you see on the product page is exactly what you pay unless otherwise mentioned.
Why there are no physical products available on the site?
Currently we are focusing on digital downloads. Idea is to help anyone access to variety of our designs and get it done locally within their locality. This way, the control of product’s quality, time, material choices are selected by the customer. Also, for orders to be delivered to international locations, there are unpredictable duties and taxes as per each country norms.
How long will it take to get my product?
As our products are currently digital downloads, your order is immediately available once the payment is processed.
Is customization available for each product?
Yes. Customization is available upon request and additional charges may apply. Customization can be for any specific product. You can contact us through “Ask a question” tab under each product page.
What payment methods are accepted?
Currently koshdigital store’s payment gateways fall within Shopify. Payment methods like credit card, debit card, PayPal are standard. Depending upon your location, some payment methods are available as an additional mode of payments.
Do you offer cash on delivery?
As of now No. As our products are digital downloads, there is no requirements for physical delivery. Once we make physical products available for shipping, we shall offer cash on delivery option for orders.
How do I contact for support?
You can check our contact form and be in touch with us.
What is the return / refund policy?
As it is digital downloads, there is no return or refund policy available. If incase the specific files you were supposed to get it is not received, we will send it again either through the Shopify or personally emailed.